Managed IT Support
A responsive help desk for your staff, with remote and on-site support when issues arise.
- Help desk by phone and email
- On-site visits when required
- New starter and leaver setup
Managed IT Services · Hong Kong
Reliable IT and cybersecurity for Hong Kong businesses.
Solace HK is a managed IT services provider. We support your staff, maintain your systems and protect your data, so your team can focus on running the business.
- Help desk support for your whole team
- Proactive monitoring and maintenance
- Security included in every service
One accountable IT partner
Support, security and infrastructure
Our Services
Complete IT management under one roof
From day-to-day support to long-term planning, we look after every part of your technology so nothing falls between providers.
Cybersecurity
Layered protection for your devices, email and user accounts, monitored and kept up to date.
- Endpoint protection
- Email security and phishing filtering
- Multi-factor authentication
Cloud & Microsoft 365
Administration of your email, file storage and collaboration tools, with access managed securely.
- Microsoft 365 and Google Workspace
- Cloud migrations
- User and licence management
Network & Infrastructure
Secure, well-documented networks and servers that perform reliably as your organisation grows.
- Firewalls and Wi-Fi
- Servers and storage
- Cabling and office fit-out coordination
Backup & Disaster Recovery
Regular, tested backups and a clear recovery plan, so your business can keep working after an incident.
- Automated daily backups
- Regular restore testing
- Business continuity planning
IT Consulting & Projects
Practical advice and project delivery that align your technology with your business plans and budget.
- IT roadmaps and budgeting
- Office relocations
- Hardware and software procurement
Why Solace HK
An IT partner that takes ownership
Many organisations deal with several IT vendors and no clear owner. We take full responsibility for your environment, coordinate with your suppliers, and keep you informed in plain language.
Arrange a ConsultationOne point of contact
A single team for support requests, vendor coordination and projects.
Proactive maintenance
Systems are monitored and patched before small issues reach your staff.
Security by default
Protection, access controls and backups are part of every service we provide.
Clear reporting
A monthly report on work completed, open risks and recommended next steps.
Ways to Work With Us
Support that fits your organisation
Whether you need a complete IT department or extra capacity for your existing team, we tailor our services to your needs.
Fully Managed IT
We act as your IT department, covering support, maintenance, security and planning.
Best for organisations without in-house IT staffCo-Managed IT
We work alongside your in-house IT staff, providing specialist skills, tools and extra capacity.
Best for teams with an internal IT leadProject-Based Services
Defined projects with a clear scope and timeline, such as migrations, office moves and security reviews.
Best for one-off initiativesOur Approach
A structured path to well-run IT
Every engagement follows the same four stages, so you know what to expect at each step.
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01
Assess
We review your devices, network, accounts and security setup, and talk to the people who use them.
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02
Plan
You receive prioritised recommendations and a clear proposal covering scope, timeline and cost.
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03
Onboard
We document your environment, deploy monitoring and security tools, and introduce your staff to our help desk.
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04
Manage
Ongoing support and maintenance, with regular reviews to keep your IT aligned with your business.
Industries
Supporting organisations across Hong Kong
- Professional Services
- Financial Services
- Trading & Logistics
- Retail
- Education
- Healthcare & Clinics
Let's talk about your IT
Tell us about your organisation, including the number of staff, your locations and your current setup. We will recommend the right level of support.